Claims
Rapid response when it matters.
Cargo claims are time-sensitive. Our claims process is built around keeping global supply chains moving and protecting recovery rights.
01
Notify immediately
Notify Platform Marine as soon as loss or damage is discovered. Email or phone — written notice should follow within 24 hours.
02
Mitigate the loss
Take reasonable steps to prevent further damage. Preserve damaged cargo and packaging — do not dispose of anything until inspected.
03
Document everything
Retain commercial invoices, packing lists, bills of lading, survey reports, delivery receipts, and photographs of the damage.
04
Survey & adjustment
We appoint a local surveyor where required and manage the claim through adjustment to settlement.